1) When will the website be finished?
2) What is the best way to navigate the website?
3) What is the best way to contact Photios Bros Pty Ltd?
4) How long has your company been in business?
5) I cannot find the article I am looking for?
6) How can I order?
7) What are your hours of business?
8) What is your address?
9) How do I mail order?
10) If I require goods by tomorrow how can I get them in time?
11) Can I come into your shop premises?
12) Can I get a sample of the item before I order them?
13) What is your exchange or refund policy?
14) Is there a minimum order?
15) Is there a discount for bulk purchases?
16) What are the washing or cleaning instructions for products?
17) Notes regarding use or care of our products?
18) I cannot find the question here, are there any more FAQs in this website?

Answers
1) When will the website be finished?
As at October 2014 we are currently at the stage of 90% of one of all our items on the website, and many of these also have a link to the full colour range of that item. After we have completed the full colour range of most items we will then put prices on the website (now at October 2014 we have over 50% of items have a price). Although as we have over 5,000 items/images this will be finished as the months progress, in the meantime one can phone (02)92671428 to order or for prices, please quote the item number on the website if available when you phone.

Please phone us on 02.92671428 or visit our showroom premises in Sydney for more information.

2) What is the best way to navigate the website?
HOW TO NAVIGATE THE WEBSITE
At the moment we are ¾ of the way through the website so some of the links etc are yet to complete. The best way to find the product you are looking for will be to click onto your respective customer category button/link on the Main Home Page (at the top of every page is also a link to the Main Home Page) , and then click the product list for that category. If you are not sure which customer category you are in, then just click the Full product range (also called All categories button).
NOTE : Please go to feathers customer category if you are looking for our range of feathers
While we are setting up the website if you have a question about a product on the product page please phone us on 02.92671428.

3) What is the best way to contact Photios Bros Pty Ltd?
Option 1 :By phone on 02.92671428 as this is the best way to get an immediate answer.
Option 2 :Fax on 02.92671953
Option 3 : By email : sales@photiosbros.com.au Note : Please supply your telephone number with your email as we may need to call you back by phone to confirm details about your enquiry (eg : size, shape, colour or quantity) as we generally find many customers do not give us full details about the item they are interested in, and although this costs us more we are generally happy to phone customers to speed up the enquiry process. All part of the extra old fashioned customer service you will come to expect from Photios Bros.

4) How long has your company been in business?
Photios Bros Pty Ltd is the oldest wholesaler of beads, crystals and other fashion accessories in Australia having been established over 85 years ago.
Still in the same premises in the heart of Sydney next to the Quean Victoria Building and the Sydney Town Hall, the business is an icon of the fashion industry throughout Australia.

5) I cannot find the article I am looking for?
Please phone us on 02.92671428 as some of our products are not on the internet yet.

6) How can I order?
You can order several different ways : by visiting our shop in the heart of Sydney; by phone, fax or email. See also the How to Order page for more information.

8) What is your address?
Our previous address was near Sydney Town Hall Train Station or Queen Victoria Building; at 66 Druitt Street Sydney NSW 2000. Nearest cross street Clarence Street. \
Our NEW TEMPORARY ADDRESS IS STATION STREET THORNLEIGH (on Sydney's north near Pennant Hills)

9) How do I mail order?
For all three answers click on the "How to order" button at the top of this page.

10) If I require goods by tomorrow how can I get them in time?
Please phone us before 11.00pm on any weekday and most of the time we can send out your order by express post which will get to most areas in Australia the next working day. As most of our articles we have in stock for immediate delivery.

11) Can I come into your your shop premises?
Yes anyone can come into our shop in the heart of Sydney, but please remember check our opening hours on the contact us page at the to of the page.

12) Can I get a sample of the item before I order them?
Please phone us on 02.92671428 and generally we are able to send you a sample of one or two articles at no charge before you order them. Obviously we are unable to send you a sample some of our more expensive articles such as jewellery, where as many of our beads, sequins, crystals, and trimming we can send you a sample first.

13) What is your policy for exchanges or refunds on goods?
We have a similar policy to many other jewellery shops or fabric shops.
Please choose carefully as we do not refund on any goods which where the customer has made the wrong choice.
We only exchange items under the following conditions :
a) The item is returned in its original condition and has not been used and where originally packaged is still in its original packaging unopened.
b) We do not exchange on items such as finished jewellery (e.g. : necklets or earrings etc), or items by the metre (e.g.: Any trimmings such as fringe, braid, beaded or sequin trimming etc). This is also the policy of most fabric shops & most jewellery shops.
c) Must show us the original receipt prior to exchange, and within 7 days of the purchase.
NOTE : Although we have taken every care to make sure the colours of the items are as close as possible to the actual colours there will be variations in colours from one computer monitor to another and in many cases (depending on the item or cost of the item) we can send you a up to 3 samples free of charge (this applies mostly to beads, sequins, crystals of smaller size, diamantes, sequin trimming, fringe, braid etc).

14) Is there a minimum order?
a) For visiting our shop in Sydney there is no minimum value : except that some items may have a minimum size packet sold such as seed beads the smallest quantity sold is $6.00 per 60 gram packet for most colours, or loose sequins at $5.50 for a 40 gram packet for most colours, or some crystals are sold by the dozen, or trimmings the minimum is generally 1 metre.
b) There is also no minimum for cash sales but there is a minimum of any card sales (credit or debit cards) of $30.00.

15) Is there a discount for bulk purchases?
There is a discount for most items when purchasing a bulk amount. Please phone for the bulk price.

16) What are the washing or cleaning instructions for products?
Washing or cleaning instructions vary from product to product; as many items should not be washed at all (such as feathers) and therefore no cleaning instructions are recommended. Please note that no guarantee is given that any of our merchandise is colourfast : so please test a small section first. Please contact us if you require more information.

17) Notes regarding use or care of our products?
There is no guarantee given as to our product use; and as previously mentioned no guarantee is given that any of our merchandise is colourfast.
Chemicals, cosmetics (eg: tanning lotions and moisturises) or constant rubbing can effect the colourfastness (or colour coating) on many products (such as some beads & sequins).
Suitability for the end use of our products are the customers responsibility.
eg : all sequin items are non-colourfast so colour can eventually come of not just in washing or even by the use of tanning lotions etc.
eg: colour coating of many products can also come off with constant contact or rubbing

18) I cannot find the question here, are there any more FAQs in this website?
Please look on the exact page of the website product or even better phone us on (02)92671428.

CONTACT INFORMATION

Telephone : (02)92671428 International Telephone : + 61.2.92671428

Fax : (02)92671953

New temporary address : Station Street Thornleigh NSW 2120
: Near Pennant Hills on Sydney's north

Previous Address : 66 Druitt Street, Sydney 2000 Australia
(close to Queen Victoria Building and Sydney Town Hall)
(Nearest cross Street is Clarence Street)

TRADING HOURS BY APPOINTMENT
: 9.15am - 2.30pm & 4.30pm-6.00pm Mon-Thur
: 9.15am - 1.00pm Friday
: 9.30am - 11.30am & 1.00pm-3.00pm Saturdays
Please phone (02)92671428 to make appointment

Email address : sales@photiosbros.com.au :Please supply your best contact telephone number with your email.